Privacy Policy

1. Information we collect

• Contact and inquiry data. When you submit our contact form or reach out by phone or email, we may collect your name, email address, phone number, message, and any files you choose to attach (for example, photos of a project).
• Technical data. Like many sites, our servers and service providers may log information such as your IP address, browser type, device type, general location (region), pages viewed, and the time and date of visits. We use this to operate and secure the site and to understand aggregate usage.
• Cookies and similar technologies. We may use cookies or similar technologies that are strictly necessary for the site to function, and, where enabled, analytics or preference cookies. You can control cookies through your browser settings.

2. How we use information

We use the information above to:

• Respond to inquiries, provide estimates, and schedule services;
• Operate, maintain, and improve our website and customer experience;
• Send service-related messages (for example, confirming an appointment);
• Comply with law, enforce our terms, and protect rights and safety.

We do not sell your personal information. We may send marketing communications only where permitted by law and, where required, with your consent. You can opt out of promotional emails using the link in those emails or by contacting us.

3. Reviews and testimonials

Our site may display customer reviews or ratings sourced from public profiles on third-party platforms (for example, Google Business Profile). That content is governed by the respective platform’s terms and privacy policies. If you believe a review shown on our site is inaccurate or should be removed, contact us and we will review your request in line with applicable policies.

4. How we share information

We may share information with:

• Service providers who help us host the website, send email, manage customer requests, or run our business (for example, email delivery and content management), subject to confidentiality obligations;
• Professional advisors where reasonably necessary (for example, insurers or legal counsel);
• Authorities if required by law or to protect rights, safety, or property.

5. Data retention and security

We retain information only as long as needed for the purposes above, including to meet legal, accounting, or reporting requirements. We use appropriate technical and organizational measures to protect personal information, but no method of transmission over the Internet is 100% secure.

6. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain uses. California residents may have additional rights under the CCPA/CPRA. To exercise applicable rights, contact us using the details below. We may need to verify your request before responding.

7. Children’s privacy

Our services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe we have collected information from a child, please contact us so we can delete it.

8. International visitors

Our business is based in the United States. If you access the site from other countries, your information may be processed in the U.S., where privacy laws may differ from those in your jurisdiction.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the site or by email where appropriate.

10. Contact us

Questions about this policy or our privacy practices? Contact us at tdrstep@gmail.com or by phone at the number shown on our website.